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Our Client Comments
99% of our clients who use the Smart Homebuyer Solution are happy and satisfied
I learned about SRE on the Home Buyers Fair at the Convention Center and was attracted to their concept of refunding 100% of buyers' commission right away. One of the Vice Presidents, McKinley Jones, assisted me with my buying offer. He is very friendly, informative and knowledgeable. My realtor Margaret Mariano was very responsive through the entire buying process. She always answered all my questions on the same day and in a concisely manner, kept on top of things so that I don't miss any deadlines, and negotiated with the seller whenever I had special request. On top of everything, she is also kind and personable. Besides saved 2.5% of the purchasing price, I am also satisfied with their services. I highly recommend SRE and Margaret for those who want to save money. I will keep use them in the future.
Y.M. Hawaii Kai
Thank you very much for the big refund I received thru SRE an investor, this refund is such an important amount which I can utilize very effectively. Along with the refund, the quality of personalized services throughout the process of the transaction was outstanding. I will definitely recommend SRE Matrix to our friends and other investors.
V.C. Metro Honolulu
Such words one cannot appreciate without experiencing them first hand with this truly remarkable Real Estate Broker. An international purchase can be an apprehensive experience. From swings in currency exchange to the rules of the escrow process to the intricate care during negotiations with various cultures of sellers in this multicultural island of Oahu, a responsible proactive Broker is an asset.
L.K. Metro Honolulu
In our extensive interactions with Chester, we have found him to be a real estate professional of the highest caliber. He brings to the table not only expertise in the intricate steps of real estate transactions, but also a deep understanding of the local market that has been invaluable to us. Every step of the way, Chester has shown us great respect, patience, and professionalism that have eased the anxiety often associated with making some of the biggest investments in our lives. We hope to continue our venturing into real estate with Chester by our side.
J.X. Metro Honolulu
The team of SRE MATRIX has demonstrated working successfully together towards one goal with their client in mind and it is quite evident that they are very cohesive and joined at the hip in their communications with one another and their client. A strong indication of the work performance and customer interactions of the agents is reflective of the guidance, training, and leadership by SRE’s Senior Leadership and I commend them. Having shared all of this through my first experience with SRE MATRIX and their team of professionals, I look forward to our next collaboration and real estate transaction.
R.M. Diamond Head
When we first heard about SRE Matrix we were skeptical about the 2.5-3% rebate. But we decided to test it out. Our SRE realtor is Kanae Abe and we are very happy with the process and the results she delivered. She was very patient and did not push us to buy when we were not comfortable with certain homes. We got electronic updates whenever a property came on the market in our area. With each home that we were interested in she pointed out the pros and cons. After a very involved search we finally found a place! It was awesome to see the rebate of over $25,000 applied towards our closing cost on the day of our signing! It practically covered all of the closing costs!
S.B. Metro Honolulu
Thank you for all of your help. and we are pleased to be among the first to utilize your new company's services.
S.B. East Oahu
SRE Matrix was the perfect fit for our home buying needs. In this day and age with most of the information online, we were able to research homes ourselves. Our agent, then provided us with the key information, expert advice, and negotiating skills in order to get our offer accepted. Once we had a deal she then took care of all the details like scheduling appointments, organizing documents, and she even worked relentlessly to find contractors so we could receive renovation estimates. She also worked with my lender to get things moving faster. I highly recommend SRE Matrix.
L.U. Pearl City
I could not be more satisfied with my home buying experience through SRE matrix. The service I received from my real estate (RE) agent Chester was outstanding! Chester's service went above and beyond. I have worked with other RE agents/ companies on both the buying and selling end in the past. Each time I had less than satisfactory experiences. My experience with SRE was the opposite of that it was AMAZING! Chester shows me over 10 properties until we settled on the home we bought. Our transaction was filled with obstacles. Chester and SRE Matrix were there each step of the way providing sound advice at every twist and turn. When you factor in the buyer's agent commission refund and the service quality that you get from SRE Matrix it sounds too good to be true. In the case of SRE Matrix that is not the case. You get incredible service and a big cost savings with the commission refund. Chester provided sincere and genuine guidance all the way through our transaction. It was the first time I had a RE agent who truly was looking out for my best interest. My family and I could not be happier about our new home and SRE Matrix. This was the BEST REAL ESTATE TRANSACTION OF MY LIFE...THANK YOU VERY MUCH SRE Matrix and Chester!
J.H. Hawaii Kai
Thanks to SRE Matrix, I purchased my first home. The buyer 100% refund program helped me bid the home that I just moved in. Without the credit offered from the program, I might not have the sufficient fund to bid as I did. It's an enjoyable experience to work with SRE Matrix agents, too. Thank you for making my dream come true!
K.Z. Central Oahu
The biggest help during all this process is the commission refund from SRE Matrix, it not only helped us pay off all the escrow charges, it also paid off all our taxes and association due for the next two years. What SRE Matrix has done for my husband and I are beyond description. We feel they are part of our family with all the help they provided. Now that we moved into our new house, every time we look at our lovely house, we couldn’t help thinking of all the facilitation SRE Matrix provided all the time. I sincerely recommend SRE Matrix to be the solution of your next house hunting experience.
H.L. Ewa Plain
I was drawn to SRE Matrix based on their promise of full 3% buyers commission back. No one else is doing that. I didn't believe it and was looking for the catch. The bottom line is I did get the full 3% back that I used to cover loan points, closing costs plus 12 months of condo fees. I got full service from SRE Matrix and we closed in 30 days. If I buy again I will definitely go with SRE Matrix. I am highly recommending SRE Matrix.
G.P. Metro Honolulu
My name is Y.L. and I purchased a house in Desert Hot Springs, CA with the assistance of Herbert Ayala. He is a great realtor, very client oriented, and I would like to work with him again. I am very satisfied with his work and with SRE. Also your credit helped me a lot to purchase a house. Thank you very much.
Y.L. Desert Hot Springs, CA
Dear Herbert, you are great! Thank you so much for all you have done. Herbert, thanks for all your help and effort.
D.L. & R.L. Fallbrook, CA
This was the first time I used SRE Matrix and was a little hesitant as the seller’s commission was only 2% vs. the normal 6%. However, Marie-Nui Yao provided all the attention and service I got from previous real estate transactions and more. She responded to my emails and calls in a flash… even on her days off. If she didn’t have an answer to my questions immediately, she researched or asked her broker and got back to me asap! I did not find her lacking in any area and was most pleased with the knowledge and attention to detail in our transactions. Moreover, when we then used the proceeds from that sale on a 1031 exchange, she was up to the task and again, got any and all the info that I needed or requested. This young lady is an outstanding realtor and I recommend her highly.
R.T. Metro Honolulu
Mahalo for the great experience with SRE Matrix, especially to my agent Carol Christie! First of all, she showed up on time, something rare for people coming from town. She asked all the right questions and gathered as much info on the condominium complex as she could. She was great working around my vacation rental bookings with the showings so not to disturb my guests. She also was great for contacting me quietly ie. email, messages, as she knew I worked two jobs, and one of those jobs was night shift so I slept odd hours. If I had any questions, she was very prompt in answering. She also had a professional photographer take great pictures, and I saw two ads in the newspaper showing my condo. I had been trying to sell the condo on & off during the past 5 years. She had it sold within 3 months of listing for close to my asking price, and she had two offers for me! During the sale process she was great with the timeline and reminders of what needed to be done. I already gave Carol’s name and company info to my co-worker who will be listing their million dollar home in the future, and I will definitely be using her services again when I decide to sell my two other condos. And I'm pleased that it’s true, no strings attached, it was only a 2% commission! That sure saved me a lot of money!
H.V. Winward, Oahu
When we decided to sell our home, we interviewed four different real estate companies including Matrix. As an older couple living on a fixed income, we were impressed with the 2% commission charged by your company but had some doubts about the operation. During our initial appointment with Carol, she explained the ownership and idea of the commission and assured us the company was a legitimate real estate firm with experienced realtors. Once we signed the contract, Sept. 10, 2015, Carol was with us each step of the way helping us make informed decisions and keeping us staying on schedule. Because of her professionalism and knowledge, the entire process took only 3 weeks with little disruption to our daily life style. Carol seemed more like a personal friend than an agent/client relationship. We have already referred SRE Matrix and Carol to other people and will do so again.
C. & G.K. Waikele
We would like to sincerely thank Reiko and the SRE Matrix team for the incredible result you achieved for our family. Buying a home is a stressful occurrence for first-time buyers and Reiko has helped to make it as smooth as possible for us. The buyer commission rebate from SRE fully covered our loan points and closing cost, so that we could use the extra savings to upgrade our kitchen and bathrooms. More important, discounted price does not mean discounted services. Instead of pushing our benefits in the closing process. We are extremely please with her attentiveness, communication, honesty and efficiency. That's why I recommend her to all my friends who are buying or selling their homes. Thank you again, Reiko, for you warm and professional services.
Q.Z. Metro Honolulu
We want to thank you very much for the refund of buyer's realtor commission we received recently. Your refund has helped us tremendously in purchasing our home and we still can't believe your generosity! We hit the jackpot when we met McKinley Jones and Sre Matrix personnel! Mr. Jones efficiency, dedication, knowledge and magnetic personalty was a joy to work with! We appreciate the greater good you are doing for the local people and community.
J.F. Hawaii Kai
As far as your service: It is the best! We have met with dozens ofagents and worked with several and you were by far our favorite. We plan to ask you to be our agent for every possible real estate transaction we do in the future!
T.C. Metro Honolulu
We are writing to you to express our appreciation for the efforts of Chester New on our behalf of the successful sale of our house. He was professional and knowledgeable in guiding through an arduous process. This is the second time we have worked with Chester, and both times we have been very satisfied with the results. We hope to continue to work with Chester and SRE in the future. Thank you!
E.C. Mililani, HI
We had difficult demands when looking for a new home but they were undoubtedly met by Herbert. We started looking last year, but he stood by us the entire time even though we were extremely indecisive. I cannot thank him enough.
N.J. San Diego, CA
Chester is always prompt when meeting for viewings, inspection, and final walk through. Chester followed up on each item on the purchase process before due date and made sure everything was accurate. His detailed explanations and analysis provided all the information we needed to make the right decisions. He asked the right questions and knew exactly what we were looking for. I would not hesitate to recommend Chester to friends and family members looking to purchase or sell a home and I am looking forward to working with him again.
D.L. Metro Hawaii
Between my husband and I, we have attempted to purchase 14 properties (of which 6 were successful purchases) throughout our lives both separately and together as a couple. So we have experience working with realtors. This is my first review for a realtor because Herbert Ayala is exceptional amongst all the agents we have previously worked with. He goes beyond the call of duty to act for our best interest. He gave us time when we needed the extra time to make a decision. We never felt pressured. He even came up with creative ideas how to keep the sellers from walking away when our loan was delayed and delayed even further in closing. it was truly a pleasure working with Herbert and we would recommend him for your next real estate need.
D.C. La Jolla, CA
Herbert, thank you for the excellent service and giving us peace of mind throughout the house selling.You answered questions and concerns promptly and provide professional advice in each stage of the transaction. We will recommend your service to anyone we know. We look forward to working with you soon.